The Scope of Our Support Services
We provide technical support for our plugins so long as you have a valid license for the site in question.
Users of the free plugin are always provided with support.
Below is a list of what our support excludes:
- Customisation/modification of the existing plugins’ codebase beyond what is provided in our Knowledge Base.
- Styling customisations of our feed item display methods beyond what is provided in our Knowledge Base.
- Styling customisations of a theme’s display of posts when using the Feed to Post add-on.
- Implementation of custom field mapping and extraction rules for Feed to Post users.
- Issues with the functionality of 3rd party applications integrated with our plugins.
- Issues with server and website setups that affect the functionality of our plugins, such as WordPress cron.
We may provide guidance on resources to refer to for the above situations.